When Helping Hurts: Illinois Federal Court Finds Retailer May Have Assumed a Legal Duty by Assisting Customer

A recent opinion out of the Northern District of Illinois underscores an often-overlooked risk for retail establishments and their insurers: when an employee voluntarily assists a customer, that assistance may itself create an independent legal duty—even when a premises claim might otherwise fail. In Swayka v. Menard, Inc., the court denied Menard, Inc.’s (“Menards’”) motion for […]